:root{--navy:#14213d;--off:#f4efe6;--gold:#a9953d;--ink:#14213d;--mute:#5b6475;--line:#d9d1c0;--card:#fffdf8;--erro:#a3262a;--ok:#2f6f4f}
*{box-sizing:border-box}
html{-webkit-text-size-adjust:100%}
body{margin:0;font:16px/1.55 Figtree,system-ui,-apple-system,sans-serif;color:var(--ink);background:var(--off)}
h1,h2,h3{font-family:Newsreader,Georgia,serif;font-weight:500;letter-spacing:-.01em;margin:0}
h1{font-size:34px;line-height:1.15;margin-bottom:8px}
h1 em{font-style:italic;color:var(--gold)}
h2{font-size:24px;margin-bottom:12px}
a{color:var(--navy)}
.sub{color:var(--mute);margin:0 0 24px}
.marca{font:italic 500 22px Newsreader,Georgia,serif;letter-spacing:-.01em}
.marca b{font-style:normal;color:var(--gold);font-weight:500}

/* acesso */
body.acesso{min-height:100vh;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:24px 16px}
body.acesso main{width:100%;max-width:400px;background:var(--card);border:1px solid var(--line);border-radius:14px;padding:32px 28px}
body.acesso .marca{text-align:center;margin-bottom:20px}
.campo{margin-bottom:16px}
.campo label{display:block;font-size:14px;font-weight:600;margin-bottom:6px}
input,select{width:100%;padding:12px 14px;font:inherit;color:var(--ink);background:#fff;border:1px solid var(--line);border-radius:8px}
input:focus,select:focus{outline:2px solid var(--gold);outline-offset:1px}
.senha-wrap{position:relative}
.senha-wrap input{padding-right:84px}
.senha-wrap .ver{position:absolute;right:6px;top:6px;bottom:6px;padding:0 12px;background:none;border:0;color:var(--mute);font:inherit;font-size:14px;cursor:pointer}
.btn{width:100%;padding:13px 18px;font:inherit;font-weight:600;color:#fff;background:var(--navy);border:0;border-radius:8px;cursor:pointer}
.btn:hover{background:#1d2f55}
.btn:disabled{opacity:.55;cursor:default}
.btn.sec{width:auto;padding:8px 14px;background:transparent;color:var(--navy);border:1px solid var(--navy);font-weight:500}
.btn.peq{width:auto;padding:6px 12px;font-size:14px}
.msg{padding:10px 14px;border-radius:8px;font-size:15px;margin:0 0 16px}
.msg.erro{background:#fbe9e9;color:var(--erro)}
.msg.ok{background:#e6f2ec;color:var(--ok)}
.links{text-align:center;margin-top:16px;font-size:15px}
.rodape-acesso{max-width:400px;text-align:center;color:var(--mute);font-size:14px;margin-top:20px}

/* área da aluna */
.topo{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:16px 24px;border-bottom:1px solid var(--line);background:var(--card)}
.topo .quem{display:flex;align-items:center;gap:14px;font-size:15px;color:var(--mute)}
.conteudo{max-width:960px;margin:0 auto;padding:32px 24px 64px}
.agentes{display:grid;grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:16px;margin:8px 0 36px}
.agente{background:var(--card);border:1px solid var(--line);border-radius:14px;padding:22px}
.agente h3{font-size:22px;margin-bottom:6px}
.agente p{margin:0 0 14px;color:var(--mute);font-size:15px}
.etiqueta{display:inline-block;padding:3px 10px;border-radius:99px;font-size:13px;font-weight:600;background:#efe7cf;color:#6b5d1f}
.etiqueta.ok{background:#e6f2ec;color:var(--ok)}
.etiqueta.off{background:#eee;color:#777}
.lista-acessos{list-style:none;padding:0;margin:0}
.lista-acessos li{padding:10px 0;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;gap:12px;font-size:15px}

/* painel */
.painel{max-width:1100px;margin:0 auto;padding:24px 20px 64px}
.status{display:flex;flex-wrap:wrap;gap:8px;margin:0 0 20px}
.cartao{background:var(--card);border:1px solid var(--line);border-radius:12px;padding:18px 20px;margin-bottom:20px}
.cartao h2{font-size:20px}
.form-linha{display:grid;grid-template-columns:2fr 1.4fr 1.4fr 90px auto;gap:10px;align-items:end}
.form-linha .campo{margin:0}
.busca{max-width:340px;margin-bottom:12px}
table{width:100%;border-collapse:collapse;font-size:14.5px;background:var(--card);border:1px solid var(--line);border-radius:12px;overflow:hidden}
th,td{text-align:left;padding:10px 12px;border-bottom:1px solid var(--line);vertical-align:top}
th{font-size:12.5px;text-transform:uppercase;letter-spacing:.05em;color:var(--mute);background:#f8f3e8}
tr:last-child td{border-bottom:0}
.chip{display:inline-flex;align-items:center;gap:6px;margin:0 6px 6px 0;padding:3px 4px 3px 10px;border-radius:99px;font-size:13px;background:#e6f2ec;color:var(--ok)}
.chip.inativo{background:#eee;color:#777}
.chip.vencido{background:#fbe9e9;color:var(--erro)}
.chip.breve{background:#fff1d6;color:#8a5a00}
a.btn{display:inline-block;text-align:center;text-decoration:none}

/* chat */
body.pagina-chat{height:100vh;display:flex;flex-direction:column}
.chat-layout{flex:1;min-height:0;display:grid;grid-template-columns:270px 1fr}
.conversas{border-right:1px solid var(--line);background:var(--card);padding:16px;display:flex;flex-direction:column;gap:12px;overflow:auto}
.lista-conversas{list-style:none;margin:0;padding:0;flex:1}
.conversa{width:100%;text-align:left;padding:9px 10px;margin-bottom:4px;font:inherit;font-size:14px;color:var(--ink);background:none;border:0;border-radius:8px;cursor:pointer;line-height:1.35}
.conversa:hover{background:#f1ebdc}.conversa.ativa{background:#efe7cf;font-weight:600}
.apagar{background:none;border:0;color:var(--mute);font:inherit;font-size:13px;text-decoration:underline;cursor:pointer;text-align:left;padding:0}
.chat{display:flex;flex-direction:column;min-height:0;padding:18px 24px 14px}
.chat-topo h1{font-size:26px;margin:0}
.chat-topo .sub{margin:2px 0 12px;font-size:15px}
.mensagens{flex:1;min-height:0;overflow:auto;padding:4px 2px 12px}
.bolha{max-width:760px;padding:12px 16px;margin:0 0 12px;border-radius:14px;line-height:1.55;overflow-wrap:anywhere}
.bolha.u{background:var(--navy);color:var(--off);margin-left:auto;white-space:pre-wrap;border-bottom-right-radius:4px}
.bolha.a{background:var(--card);border:1px solid var(--line);border-bottom-left-radius:4px}
.bolha.a p{margin:0 0 .7em}.bolha.a p:last-child{margin-bottom:0}
.bolha.a ul,.bolha.a ol{margin:0 0 .7em;padding-left:1.3em}.bolha.a li{margin-bottom:.3em}
.bolha.digitando{color:var(--mute);font-style:italic}
.bolha.erro{background:#fbe9e9;border-color:#f0c9c9;color:var(--erro)}
.composer{display:flex;gap:10px;align-items:flex-end}
.composer textarea{flex:1;resize:none;padding:12px 14px;font:inherit;border:1px solid var(--line);border-radius:10px;background:#fff;color:var(--ink)}
.composer textarea:focus{outline:2px solid var(--gold);outline-offset:1px}
.composer .btn{height:46px}
.nota{margin:10px 0 0;font-size:12.5px;color:var(--mute)}
@media (max-width:760px){
  .chat-layout{grid-template-columns:1fr;grid-template-rows:auto 1fr}
  .conversas{border-right:0;border-bottom:1px solid var(--line);max-height:150px;flex-direction:row;flex-wrap:wrap;align-items:center}
  .lista-conversas{display:none}
  .chat{padding:14px 14px 10px}
}

/* painel: limites e uso */
.cfg-linha{display:grid;grid-template-columns:1fr 1fr auto;gap:10px;align-items:end;margin-top:14px}
.cfg-linha .campo{margin:0}
.agentes-cfg{display:flex;flex-wrap:wrap;gap:18px}
.agentes-cfg label{display:flex;align-items:center;gap:8px;font-size:15px}
.agentes-cfg input{width:auto}
.numeros{display:flex;flex-wrap:wrap;gap:24px;margin:0 0 14px}
.numeros div b{display:block;font:500 26px Newsreader,Georgia,serif}
.barra{height:8px;border-radius:99px;background:#e8e0cc;overflow:hidden;max-width:380px;margin-top:6px}
.barra i{display:block;height:100%;background:var(--gold)}
.chip button{border:0;background:rgba(0,0,0,.08);color:inherit;border-radius:99px;width:22px;height:22px;cursor:pointer;font-size:14px;line-height:1}
.mute{color:var(--mute);font-size:13px}
.pediu{color:#8a5a00;font-weight:600}
.toast{position:fixed;left:50%;bottom:24px;transform:translateX(-50%);max-width:92vw;background:var(--navy);color:#fff;padding:12px 18px;border-radius:10px;font-size:15px;z-index:9}
@media (max-width:760px){
  .form-linha{grid-template-columns:1fr 1fr}
  .topo{padding:12px 16px}.conteudo{padding:24px 16px 48px}
  table,thead,tbody,tr,th,td{display:block}thead{display:none}
  tr{padding:10px 12px;border-bottom:1px solid var(--line)}td{border:0;padding:4px 0}
}